Padel Mafia — Returns & Exchanges (Mafia Style, But Fair)
We run a tight crew — loyal to our customers and to the quality of our kit. If something’s not right, we’ll make it right. Read on so we all know the rules of the family.
Return & Exchange Windows
- Change of mind: 7 days from delivery for unworn, unwashed items with tags and original packaging.
- Defective or incorrect items: 7 days from delivery — we’ll sort it out fast.
Condition for Returns To keep returns honest and the shelves clean, items must be:
- Unworn, unwashed and free of smells (no sweat, smoke, perfume or deodorant).
- All original tags attached and in original packaging.
- Not altered, resized, or damaged after delivery.
- Accompanied by proof of purchase (order number/receipt).
We will refuse returns that show obvious signs of wear, washing, scent, makeup, or damage caused after delivery. Don’t try to sneak used items back — we’ll spot it, and the Boss won’t be happy.
How to Return
- Contact our Returns Team within the relevant window at accounts@padelmafia.co.za with your order number and reason for return.
- We’ll issue a Return Authorisation and instructions. Returns sent without authorisation may be refused.
- Pack securely. We recommend tracking — we’re not responsible for lost parcels without tracking.
Costs & Refunds
- Change of mind returns: customer pays return shipping unless otherwise agreed.
- Defective/incorrect items: we cover return shipping and will arrange collection or provide a pre-paid return label.
- Refunds: Processed to the original payment method within 7–14 business days of receipt and inspection of the return.
- Exchanges: We’ll swap sizes/styles where possible. If stock unavailable, you may choose a refund or store credit.
Final Sale & Limited Items
- Some items (clearance, marked “SALE” or hygiene items where applicable) are non-returnable. This will be stated at point of sale.
Faulty Items
- If a product is faulty, we’ll repair, replace, or refund in line with our quality promise. We may ask for photos or for the item returned for inspection.
Fraud & Abuse
- Repeated returns, tampering with items, or attempts to return used goods may result in refusal of future returns or account restrictions. We reserve the right to investigate suspected abuse.
How We Help We want customers happy. If you’ve got a genuine problem, email accounts@padelmafia.co.za or Whatsapp 064 073 2290. We’ll respond within 24 hours. Please Note: On weekends, The Boss may be busy and may respond on Monday.
Legal Rights These policies are in addition to your statutory rights under South African consumer protection laws. If you’re unsure of your rights, consult a legal advisor.
Signed, Padel Mafia — We protect our brand. We protect our customers. We play fair.